Refund Policy

This Refund Policy explains when and how refunds are issued for purchases made on TextileStudio.ai, operated by Rain Infotech Private Limited ("Rain Infotech," "we," "us," "our"). This policy should be read together with our Terms and Conditions and Privacy Policy.

TextileStudio.ai operates on a credit-based, one-time payment model. We do not currently offer recurring subscriptions, so there is no subscription cancellation process described in this policy. If we introduce optional auto-refill or subscription features in the future, a separate cancellation process will be published and linked from this page.

Because credit packs unlock immediate access to AI generation capacity and are priced with built-in volume discounts, purchased credits are non-refundable once added to your account, except in the specific circumstances described in Section 4 below. This is standard practice for credit-based digital platforms and reflects the fact that the cost of providing the Service (including third-party AI generation costs) is incurred as soon as credits become available to you, whether or not you use them.

This policy does not affect any statutory rights you may have under the Consumer Protection Act, 2019, or other applicable Indian law.

This is different from a monetary refund and applies automatically, without you needing to request anything.

If you attempt to generate a design preview and the generation fails due to a technical error on our end or our AI generation service provider's end, the credits deducted for that attempt are automatically refunded to your account balance within a few minutes of the failure being detected.

This automatic credit refund:

• Applies to any failed generation, regardless of credit type used (free trial, referral, or purchased)
• Does not require you to contact support
• Is reflected in your account's credit balance and transaction history

If you believe a failed generation was not automatically refunded, contact us at [email protected] with your account details and the approximate time of the failed attempt, and we will investigate and correct your balance.

This Section applies to credits consumed to generate an automation instruction file (.tsai) for use with the TextileStudio.ai AI Automation Software. Use of that software is also governed by its End User Licence Agreement.

3.1 When Credits Are Consumed

Credits for an automation file are consumed at the point the file is generated and made available for download from the Platform.

3.2 Automatic Credit Refund

As with design previews, if generation of the .tsai file fails due to a technical error on our systems, the credits deducted for that attempt are automatically refunded to your account balance, as described in Section 2.

3.3 Runs on Your Own Computer Are Not Refundable

The AI Automation Software runs on your own computer and depends on your hardware, your display configuration, your tool position setup, and third-party embroidery design software that is outside our control.

Accordingly, credits are not refunded where a .tsai file was successfully generated and delivered to you but the automation run on your computer:

• Failed to start, stopped partway, or was stopped by you
• Produced an incomplete, unintended, or unsatisfactory result
• Was affected by an unexpected dialog, window, or prompt in the third-party program
• Was affected by a change to your display resolution, scaling, window layout, or tool positions after configuration
• Was affected by the version, edition, or configuration of the third-party program you are using

3.4 Beta Period Discretion

While the AI Automation Software is in beta, we may issue discretionary credit adjustments for genuine technical failures on a case-by-case basis. Contact [email protected] with a description of the issue, the design in question, and the approximate time of the attempt. Such adjustments are made at our discretion and do not create an entitlement or precedent.

We will issue a monetary refund to your original payment method in the following circumstances only:

4.1 Duplicate or Failed Payment

If you were charged more than once for the same credit pack purchase due to a payment gateway or technical error, or if payment was deducted from your account but credits were not added to your TextileStudio.ai balance, contact us within 7 days of the transaction with your payment reference number. We will verify the issue with Razorpay and issue a full refund of the erroneous or duplicate charge.

4.2 Unauthorized Transaction

If you believe a purchase was made on your account without your authorization, contact us immediately at [email protected]. We will investigate the matter, which may include verifying account access logs and payment details with Razorpay, and issue a refund if the transaction is confirmed to be unauthorized.

4.3 Platform-Side Critical Failure

In the rare event that a platform-wide critical failure prevents you from using purchased credits at all before their expiry date, and the failure is attributable to TextileStudio.ai (not to your device, internet connection, or third-party services outside our control), you may request a refund for the unused, affected credits. Such requests are reviewed on a case-by-case basis.

4.4 Requirement to Report Promptly

All refund requests under Sections 4.1, 4.2, and 4.3 must be reported to us within 7 days of the relevant transaction or incident. Requests made after this window may not be eligible for review.

The following are not eligible for a monetary refund under any circumstances:

1. Free trial credits — these have no monetary value and were not purchased
2. Referral credits — these have no monetary value and were earned, not purchased
3. Purchased credits that have already been used to generate a design preview, regardless of your satisfaction with the output
4. Purchased credits that have expired in accordance with the expiry terms shown at the time of purchase and described in our Terms and Conditions
5. Change of mind after a successful purchase, where no technical error occurred
6. Credits forfeited due to account suspension or termination for violation of our Terms and Conditions, including referral or promotional abuse
7. Credits consumed for automation files (.tsai) where the file was successfully generated and delivered, regardless of the outcome of the automation run on your own computer, as described in Section 3
8. Dissatisfaction with AI-generated output quality, where the generation completed successfully — as stated in our Terms and Conditions, AI-generated previews are approximations and their visual outcome cannot be guaranteed

If you are unhappy with the result of a successful generation, we encourage you to try adjusting your sketch, fabric selection, or description and generate again. Our support team at [email protected] is also available to help you get better results from the Platform.

To request a refund under an eligible circumstance described in Section 4:

1. Email [email protected] or message us on WhatsApp at +91-9586966688 or +91-9586966689
2. Include your registered mobile number, the date of the transaction, the payment reference or transaction ID (visible in your invoice or Razorpay payment confirmation), and a description of the issue
3. Our team will review your request and respond within 5 business days

We may request additional information or screenshots to investigate your claim.

Once a refund is approved:

• We will initiate the refund through Razorpay within 2 business days of approval
• Razorpay typically processes refunds to your original payment method (UPI, card, net banking) within 5 to 10 business days, depending on your bank or payment provider
• We are not responsible for delays caused by your bank or payment provider once the refund has been initiated on our end

Refunds are always issued to the original payment method used for the transaction. We do not issue refunds to a different account, card, or UPI ID, or in cash.

Where a monetary refund is approved for a transaction that included GST, we will issue a corresponding GST credit note in accordance with applicable GST law. This credit note will be sent to the email address or GSTIN associated with your original invoice.

Limited-time or limited-quantity promotional pricing (such as launch offers available to a limited number of users) is final once purchased. The unavailability of a promotional price after your purchase, or the introduction of a different or lower price afterward, does not entitle you to a refund or price adjustment on a purchase already completed.

If you initiate a chargeback or payment dispute directly with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to contact us directly first at [email protected], as most issues can be resolved faster through direct communication than through a bank dispute process.

If you are not satisfied with how a refund request has been handled, you may escalate the matter to our Grievance Officer:

Name: Mehul Akbari

Company: Rain Infotech Private Limited

Address: Fourth Floor, B-416, Pragati Empire IT Park, VIP Circle, Utran Road, Utran, Surat, Gujarat, 394105, India

Email: [email protected]

Phone: +91-9586966688 or +91-9586966689

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Refund eligibility for a given purchase is governed by the policy in effect at the time of that purchase, unless a later policy is more favorable to you and we choose to apply it retroactively.

Rain Infotech Private Limited

Fourth Floor, B-416, Pragati Empire IT Park, VIP Circle, Utran Road, Utran, Surat, Gujarat, 394105, India

Email: [email protected]

Phone: +91-9586966688 or +91-9586966689

This Refund Policy is governed by the laws of India. Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts in Surat, Gujarat.